ricoyam wrote:webmaster wrote:FYI - I checked this person's IP address and he is in the U.K.
jeff
Warranty situation could be different in the UK. I think asking for a complete new motorcycle is a bit greedy on the consumers part. It would be great if it were to happen but I wouldn't ask or expect it. A new complete engine would seem fair and I'd expect Beta would want the untouched engine back for analysis. Id want to do the engine swap myself too, one, because I can and second because I would do a better job then some high school kid that cares more about his paycheck than how happy my weekends in the woods are let alone maintaining his boss's shops reputation.
Willis' anger is understandable though and I hope it all works out.
He shouldn't have to ask!! Here you have a customer that spent top$$$$ for a new bike and it failed in 2 hour. I'm sure he planned on riding his new bike not having it torn apart for weeks or months on end while being fixed. It's greed of the dealer/company to do anything other than give him a new bike. At the very minimum set him up with a demo model so he can ride while his is having a new motor put in. Beta is a top notch company and I'm confident they will do the right thing but you may need to go over the dealers head.